Routing rules
Define a small priority vocabulary, match useful context, and give each rule a named owner and a review path.
Read the documentationInstaPager docsBuild the response loop.
Build the response loop.
Then add the notifications.
A practical documentation set for channel scope, routing decisions, event handling, and accountable handoffs. Start with one source and one understandable next action.
Webhooks & event flow
Plan an authorized receiving process, a normalized work record, repeat handling, and a clear failure path.
Read the documentationEscalation & ownership
Give every issue an accountable owner, an acceptance step, a useful fallback, and a clear definition of resolution.
Read the documentationPrivacy & access boundaries
Review source permissions, destination visibility, notification previews, and the manual steps that preserve a channel’s boundaries.
Read the documentation